Orders being shipped via USPS First class do not come with insurance. If you would like to add insurance you are able to add it at checkout via Route for an additional charge.
(click here for more info) https://help.route.com/hc/en-us/articles/360020122394-Customer-FAQs
Route Insurance covers packages that are lost and stolen during the shipping process. In terms of damages Route covers packages that are completely destroyed (including box).
If you order arrives in the mail, box in tact, and with a broken crystal please each out to us via email to resolve the issue.
Please refer to my return and refund policy if you would like to add insurance.
Orders being shipped via Priority Mail will be insured up to $50. If you would like to add more coverage please send me an email (email@example.com) before completing your purchase.